FREQUENTLY ASKED QUESTIONS

Orders and Shipping

Can I change my billing or shipping information?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at Support@Blinzup.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

What forms of payment are you accepted ?

We accept VISA, Mastercard, American Express, Discover Card, Google Pay,  Apple Pay and PayPal

 

How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit https://Blinzup.com  and log into your customer account to check the order status at any time. If we received payment, the order status will show “Processing”.

How can i find out how much for shipping charges ?

Please read our shipping policy page for more info.

If i would like to make a gift purchase. Can you send my purchase to a different address ?

Yes we can send your order to a different address.

How can i track my shipment?

Once we ship out your order, you should receive a shipment confirmation number within 24-48 hours through email to track your order

How do I know if my order has been shipped?

Once your order is shipped, you will receive a confirmation email with a tracking number.

*If you’ve just received a shipment notification, please allow 1 to 2 business days for the tracking information to be updated in the courier’s system.

Where is my confirmation email?

 If you have any concerns with your order, please contact our Support Team at Support@Blinzup.com and they will be glad to assist you. Most emails are answered within 1 business day.

 

Returns and Exchanges

CANCELLATION OF AN ORDER

In alignment with our dedication to expeditious order processing, we commence preparations for shipments immediately upon order placement. Our intent is to offer customers a swift delivery of their products. Given this operational framework, we are equipped to entertain order cancellations solely within the initial 12-hour period, commencing from the moment of order placement. We extend our gratitude for your comprehension and adherence to this policy.

 

THE PRODUCT NEVER ARRIVED

Our anticipated delivery timeframe ranges from 5 to 8 days, exclusive of the time required for product preparation and dispatch, which typically spans 1 to 2 days. In the event that your ordered items do not reach you within the initial 10 days, we kindly request your patience for an additional 5 days, totaling 15 days.

Certain unforeseen circumstances beyond our control, such as inclement weather, courier delays, and customs procedures, may contribute to these extended timelines. Should your purchased items fail to arrive even after this extended period, we are committed to promptly issuing a full 100% refund.

Your satisfaction is of utmost importance to us, and we appreciate your understanding in circumstances beyond our immediate influence.

 

DAMAGED ON ARRIVAL

If your product arrives in a damaged condition, kindly capture photographs or videos of the damage, and forward them to our customer support team at Support@Blinzup.com once our support team has verified and confirmed the issue, you will be presented with two choices: we can either dispatch a replacement product at no cost or provide you with a full 100% refund.

 

EXCHANGE

If you wish to exchange your product, you have 30 days after receiving it to do so. Please keep in mind that to exchange your product must be unused and in its original packaging you will need to send it to us at your expense. Please contact our support at: Support@Blinzup.com  to help you with the process.

 

DEFECTIVE OR BROKEN MANUFACTURER AFTER USE

You have a 30-day window from the date of product delivery to report any issues with your purchase. If the product malfunctions or arrives defective within this timeframe, you have the option to return it to us at your own cost, and we will reimburse the full amount in the form of store credit, allowing you to reorder your desired replacement product.